Vacancy: Customer Service Representative
Vacancy: A Contact Center, Customer Service Representative / Front Desk
Location: Lagos
Employment Type: Full-time
Job Responsibilities:
o Manage large amounts of incoming phone calls
o Generate sales leads
o Identify and assess customers’ needs to achieve satisfaction
o Build sustainable relationships
o Meet personal/customer service team sales targets
o Handle customer complaints, provide appropriate solutions.
o Keep records of customer interactions
o Follow communication procedures, guidelines, and policies
o Take the extra mile to engage customers.
Qualification / Experience
o B.Sc. / HND in any relevant field.
o Must understand 2 local languages
o Proven customer support experience
o Familiarity with CRM systems and practices
o Excellent communication and presentation skills
o Ability to multi-task, prioritize, and manage time effectively.
o Must understand 2 local languages
o Proven customer support experience
o Familiarity with CRM systems and practices
o Excellent communication and presentation skills
o Ability to multi-task, prioritize, and manage time effectively.
If interested and qualified, kindly apply via the link below:
https://forms.gle/r92BCJJozNwT8g7ZA
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