Ministry of Health, Mr Mamman Mahmuda, says Citizen Centered Healthcare Delivery will End Medical Tourism by Nigeria
Mahmuda made this known on Tuesday in Abuja, during a two-day SERVICOM retreat for principal officers of teaching hospitals, Federal Medical Centre (FMC) and other health institutions.
The national coordinator was represented by Ternenge Nyipira,Team Lead SERVICOM in charge of the health sector, the service delivery processes in the various hospitals and agencies to the satisfaction of citizens and for the common good of every Nigerian.
“In today’s world, the concept of design thinking as a way of creative resolution of problems is fast gaining ground and I would therefore appeal for solution-focused thinking as we attend to issues of service failures at all service points.
The two-days meeting serves as a means for Nodal/Focal and Desk Officers to network and interact on issues concerning service delivery improvement in Federal Ministry of Health and all its hospitals and agencies.
To validate standards set in the service charter and to streamline the service delivery process to make it more citizen focused and less cumbersome, continuous improvement becomes a nationwide principle on patient schedule in all federal teaching hospitals.
“They should pay attention and suggest ways whereby our patients can have good service delivery where patients’ experience can be much better because when patients are sick we ought to be patient with them because they are under pressure.”
The retreat is held every quarter to assess the quality of service in the health sector because service delivery to patients was very important.
We assembled the national officers, all nodal officers in all Federal Medical Centre to make sure all quality service been rendered by hospitals, there will be no need for people to go abroad for treatment, the doctors are very effective and efficient.
We just have to continue to monitor and have programmes for the staff, doctors, nurses and other sectors of the hospital setup to make sure they give their best to reduce medical tourism in Nigeria.